Later On

A blog written for those whose interests more or less match mine.

How to give customers a definite impression

with 6 comments

On the trip to San Jose we arrived a little early and stopped at a Starbucks near Good Samaritan Hospital, fresh fruit cup for me (only $4.35 for a quarter of an apple, in essence—6 blueberries, 5 grapes, and 4 pieces of unripe cantaloupe in addition). Three guys were working, and all had a 3-day stubble. The hair was pretty bad as well. Fashions do change, but truly a bum looks as good. The unwashed look is not so attractive as these guys believe, I suspect.

Written by LeisureGuy

28 June 2012 at 7:21 pm

Posted in Daily life

6 Responses

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  1. Did you hand out free copies of your book? 😉


    29 June 2012 at 5:03 am

  2. 🙂 I don’t think the appearance would have struck me so hard if they had been working, say, in a gas station instead of in food service.


    29 June 2012 at 5:39 am

  3. Hey, isn’t that being a snark?


    29 June 2012 at 6:38 am

  4. I didn’t think so: just a statement of fact. I fairly often see men in a garage, for example, having a scruffy appearance, and it doesn’t seem particularly jarring in the context, but the same appearance in food handlers is somewhat disturbing. I was not commenting on their character or personality (e.g., whether they were stupid or some such), but simply on a customer reaction to an incongruous juxtaposition: food and and unwashed servers. YMMV, of course. Also, may I add, I don’t go around looking for examples of this sort of thing. That would be like shooting fish in a barrel. (And the last sentence is, I admit, snark.)


    29 June 2012 at 6:58 am

  5. Is this the Starbucks with the small parking lot next to Subway across the street from Good Samaritan? I witness many more instances of unshaven employees at Philz Coffee and I feel this indirectly affects the employees overall alacrity.

    Andy Tovar

    1 July 2012 at 12:39 pm

  6. That’s the one. I think you’re right: a slovenly appearance and a slovenly attitude are often found together, and it’s not altogether clear which is the cause and which the effect. But, as I say, the same appearance in an auto garage would not seem so jarringly out of place.


    1 July 2012 at 12:53 pm

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