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A blog written for those whose interests more or less match mine.

Archive for July 29th, 2012

I’m interviewed at ShaveNook

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Dave at Shave Nook recently interviewed me.

Written by Leisureguy

29 July 2012 at 9:34 pm

Posted in Shaving

The dark side of Craigslist: Innovation killer

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And Craigslist not only kills innovation, it does so seemingly just out of perversity. Read Nick Bilton’s report in the NY Times:

In 1995, a good-hearted programmer named Craig Newmark thought of a way to make newspaper classified ad listings simple, and in turn, people’s lives easier. His free Web site, called Craigslist, quickly gained millions of users. Eye-popping offers to buy the company outright came in, all of which Mr. Newmark turned down, saying Craigslist was a “public good.”

Craigslist makes hundreds of millions of dollars a year, but it has become stagnant. Today, it feels stuck in the 1990s, where links are electric blue and everything is underlined. As a result, the site is now crammed with listings and is extremely difficult to use.

One might think Craigslist is as ready for disruption as sleepy newspaper classified ad sections once were. Why hasn’t a site this vulnerable been displaced?

There may be part of the answer in this tale. Eric DeMenthon, a 27-year-old programmer, was one of the users overwhelmed by the site. In 2008 he was searching for an apartment on Craigslist and he couldn’t navigate the endless listings. So he quickly built an application that placed Craigslist apartment ads on an online map. After finding an apartment with the tool he had cobbled together, he realized the product had saved him so much time that he should make it available to others, also as a “public good.”

He said, “I did the math and I figure if I save people three hours of their time on my site when they need to look for a new apartment, that’s over 350 years of time that I can save people each month.”

Last week, Craigslist served Mr. DeMenthon with a lawsuit accusing his site, Padmapper, of infringing on copyright and trademark, and it threw in a long list of other piracy-related claims for good measure.

But, according to Mr. DeMenthon, he isn’t stealing anything. . .

Continue reading. From later in the article:

. . . Craigslist and its chief executive, Jim Buckmaster, did not return repeated requests for comment.

Yet something doesn’t add up in all this. In July 2010, on the question-and-answer site Quora, Mr. Newmark defended the company’s actions in a similar situation to Padmapper, saying he did not take issue with sites that do not affect Craigslist’s servers. “Actually, we take issue with only services which consume a lot of bandwidth, it’s that simple,” Mr. Newmark wrote.

But Padmapper does not siphon off a bit of bandwidth from Craigslist. Instead, it uses a company called 3Taps, which collects listings from Craigslist by looking for them on search engines, including Google and Bing, then organizing them and wrapping them up in an application programing interface, or API, so developers can build sites that point to Craigslist’s listings.

“The listings are already out there, we’re finding them already on the Web and organizing them so other people don’t have to do the same thing twice,” said Greg Kidd, the chief executive of 3Taps. “And, we’re not breaking any laws because we are pulling in the facts from the listing; everyone knows you can’t copyright facts.” Craigslist also named 3Taps in the lawsuit filed last week.

As intellectual property lawyers will tell you, Mr. Kidd is not off base: facts, like those in classified listings, cannot be copyrighted.

So why hasn’t anyone managed to unseat Craigslist, a site that has barely changed in close to two decades? . . .

Written by Leisureguy

29 July 2012 at 4:37 pm

Useful site: Gethuman.com

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I got an email this morning from the airline regarding my trip east at the end of September. It was to notify me of a schedule change, and it thoughtfully showed both the original schedule and the revised schedule. The only strange thing was that the dates and times and flight numbers were all the same in the revision as in the original.

Things like that make me uneasy, so I called the contact number and waited through a lengthy litany of options, occasionally paused to offer me the chance to say “more options.” When the list was finally exhausted, not one option was relevant. I did try “Elevate,” thinking that might be how to escalate the call to a human, but it turns out that “Elevate” is their frequent-flier program, and I had to listen to yet another recited list of things I could say to make choices.

I hung up, did a search, and found GetHuman.com. For my airline, they provided a toll-free phone number, a button to click to get a callback if I wanted to go that route, and also how to get to a human:

Talk to a Human – After prompt, press 0; when asked if you’d like to speak to an agent, say ‘Yes’, then say ‘Reservations’.

Additional information is also provided:

Ranking #1 – The #1 phone number and #1 way to reach customer service according to customers here at GetHuman. Compare all options here: (with a link)
Average Wait: 5 mins  —  24 hours, 7 days

It worked like a charm. I did get one more question—Domestic or Internataional?—and then I was talking to an agent (and learned that the notice was an error, which is what I suspected). Very efficient. Total wait time about 5 seconds.

The page includes three clickable buttons at the bottom to answer “Did this phone number work?”: Yes, No, and Update This Please, so the site provides tools to keep it up to date.

Good site to know.

Written by Leisureguy

29 July 2012 at 8:00 am

Posted in Business, Daily life

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